Job Requisition ID: 175995
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview Of The Role
The Operations Executive is responsible for overseeing the complete rental lifecycle, including contract renewals, billing accuracy, reconciliation, LPO compliance, and resolution of complex customer and corporate issues. The role demands strong multitasking ability, cross-functional coordination, analytical thinking, and full ownership of cases to ensure service excellence and revenue protection.
What you will do :
Rental Renewal & Contract Management
- Monitor active rentals and proactively manage upcoming expiries.
- Coordinate with customers and company representatives for extensions, amendments, or terminations.
- Prepare and validate renewal quotations in line with agreements and approvals.
- Ensure timely system updates and documentation.
- Prevent revenue leakage and unauthorized vehicle usage.
Invoicing, Charging & Revenue Protection
- Oversee preparation and validation of invoices for rentals, extensions, fuel, damages, tolls, fines, and add-ons.
- Ensure correct rate application and contract compliance.
- Authorize or recommend billing adjustments, recharges, and corrections.
- Work closely with rental operations , collection to ensure accurate posting and recoverability.
- Support payment follow-ups and minimize outstanding balances.
Reconciliation & LPO Management
- Perform periodic reconciliation between contracts, system records, invoices, and payments.
- Identify mismatches and initiate corrective actions.
- Verify LPO availability, value limits, and validity before invoicing.
- Coordinate with corporate clients to obtain pending LPOs or amendments.
- Maintain audit-ready documentation for financial controls.
Customer & Email Relationship Management
- Handle complex, sensitive, or escalated queries.
- Provide structured, policy-aligned responses within SLA.
- Offer transparent breakdowns of charges and justifications.
- Maintain strong working relationships with corporate stakeholders.
Customer & Email Relationship Management
- Handle complex, sensitive, or escalated queries.
- Provide structured, policy-aligned responses within SLA.
- Offer transparent breakdowns of charges and justifications.
- Maintain strong working relationships with corporate stakeholders.
Complex Problem Solving & Escalation Handling
- Investigate multi-layer disputes involving rates, damages, fines, insurance, or liability.
- Gather information from operations, fleet, workshops, and finance.
- Propose practical solutions balancing customer satisfaction and company policy.
- Take ownership until final resolution and acceptance.
Coordination & Stakeholder Management
- Act as central contact between customers, company representatives, workshops, recovery teams, and internal departments.
- Track high-impact cases and ensure timely closure.
- Highlight operational or financial risks to management.
Multitasking & Workflow Prioritization
- Manage renewals, reconciliations, invoicing, LPO checks, portals, and escalations simultaneously.
- Prioritize urgent/high value matters effectively.
- Maintain productivity under pressure while meeting deadlines and SLAs.
Process Improvement & Team Support
- Guide junior executives on dispute handling and billing controls.
- Support onboarding and knowledge sharing.
- Recommend improvements to reduce errors and speed up resolution.
- Assist management with performance and revenue reports.
Required Skills to be successful :
- Strong analytical and reconciliation ability.
- Advanced problem-solving mindset.
- Excellent communication and negotiation skills.
- High attention to financial accuracy.
- Ability to manage multiple priorities.
- Proficiency in CRM, rental, and accounting-related systems.
What Equips for you for the role :
- Bachelor’s degree or equivalent.
- Solid experience in car rental or leasing operations.
- Exposure to corporate billing, reconciliations, and escalations preferred.
About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
