Role Summary
The AML Operations Manager runs the day to day AML operations and directly manages the AML Specialists. This is a hands on role responsible for delivery, scheduling, quality, and continuous improvement of AML operations.
Key Responsibilities
- Manage daily KYC and name screening operations, including case allocation, scheduling, and capacity planning.
- Lead and coach the AML Specialists team, and act as the escalation point for complex cases.
- Review work quality, run QA and QC checks, and drive fixes where gaps are identified.
- Oversee end to end KYC and name screening workflows, and ensure work is performed in line with policies, procedures, and regulatory requirements
- Monitor volumes, turnaround times, and productivity, and adjust resources as needed.
- Maintain procedures, ensure audit readiness, and support internal and external reviews.
- Work with Compliance, Risk, and Product teams to improve tools, workflows, and controls.
Qualifications and Experience
- Bachelor’s degree in a relevant field.
- 5+ years of experience in AML, KYC, or financial crime operations, including team leadership.
- Strong hands on experience with KYC and name screening workflows.
