We are looking for a Senior Subject Matter Expert (SME) with strong end-to-end banking process expertise to support process review, optimization, and transformation initiatives across key finance and banking operations. This is not a pure Project Manager role — the ideal candidate should be a hands-on domain expert who can assess current-state processes, identify pain points, and advise on AI-enabled optimization opportunities across workflows, controls, and customer/service journeys.

The SME may come from either of the below domains:

Credit / Lending end-to-end process
Wholesale Banking / Treasury Payments process

Exposure to asset digitization / tokenization will be an added advantage, especially where it intersects with credit, collateral, payments, treasury operations, or transaction workflows.

Key Responsibilities

Act as a senior domain advisor for banking process transformation initiatives, with focus on process efficiency, control enhancement, and automation opportunities.
Review and map end-to-end business processes, identify operational bottlenecks, control gaps, and opportunities for AI-led optimization.
Provide SME input across business process redesign, target operating model, workflow improvement, and transformation planning.
Partner with business, operations, technology, architecture, and change teams to define future-state processes and practical implementation recommendations.
Assess how AI / GenAI / intelligent automation can improve productivity, turnaround time, decisioning, exception handling, document processing, and customer servicing.
Support workshops, discovery sessions, and requirement discussions with stakeholders across operations, finance, product, risk, and technology teams.
Translate business process pain points into transformation use cases, process improvement recommendations, and implementation priorities.
Provide advisory input during evaluation / planning / execution phases of strategic transformation programs.
Ensure recommendations align with banking controls, compliance requirements, operational risk considerations, and governance frameworks.
Contribute to business case preparation, impact assessment, process documentation, and operating model recommendations.
Where relevant, advise on digitization of banking assets / workflows, including tokenization-linked operating processes and downstream impacts.
Work closely with delivery teams to ensure domain alignment during solution design and implementation.

Domain Expertise - Candidate can come from either area

Credit / Lending SME

Strong knowledge in one or more of the below:

Corporate / Commercial / Wholesale Lending lifecycle
Loan origination, underwriting, credit assessment, approval workflows
Documentation, collateral, covenant monitoring, disbursement, servicing, and closure
Credit operations, loan booking, renewals, restructuring, limits, and exceptions
Exposure to trade / structured / secured lending is a plus
Payments / Treasury SME

Strong knowledge in one or more of the below:

Wholesale Banking Payments lifecycle
Treasury / transaction banking operations
Domestic / cross-border payments, settlement, reconciliation, liquidity or cash management
SWIFT / payment messaging / payment controls / exception handling
Payment operations, investigation flows, sanctions / compliance touchpoints, treasury servicing
Exposure to digital payments modernization is an advantage

Requirements

Required Skills & Experience

10+ years of experience in banking domain roles, with strong expertise in end-to-end process flows rather than only system/project coordination.
Proven experience as a Business SME / Process SME / Transformation Advisor / Domain Consultant within banking or financial services.
Strong understanding of banking operations, process controls, dependencies, and operational pain points.
Experience in process optimization / transformation / operating model / business analysis / advisory roles.
Good understanding of how AI, GenAI, workflow automation, OCR, NLP, intelligent decisioning, or process mining can be applied in banking processes.
Ability to engage senior stakeholders and provide practical, business-led transformation recommendations.
Strong workshop facilitation, documentation, process mapping, and stakeholder management skills.

Exposure to large-scale banking transformation / replacement / optimization programs will be highly preferred

Unison Group

Latest Jobs

SME (Banking Process Transformation) Process consultant